What is wrong with my coke rewards?

What is wrong with my coke rewards?

I spent a lot of points on the $5,000 best buy gift card contest and it hasn’t been showing up under the sweepstakes entries of my account, and now its not even a contest anymore. And today, I spent 24 points on a football contest which was also for a $5,000 best buy gift card, and it also isn’t showing up under the sweepstakes entries. And i tried to contact coke, but it says: error:unable to to send contact us.what should i do?

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